Head of Training, North America
Boston, MA
Full Time
Business Operations
Experienced
Company Overview
Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.
Opportunity Overview
Reporting to the Vice President of Business Operations, the Head of Training is responsible for developing all training programs and delivering operational support to the customer facing roles. This will include disease state, product/therapeutic landscape knowledge, compliance (OIG), and other commercialization processes and systems. The incumbent will need to collaborate across Medical, Marketing, Sales, Managed-Access, Patient Engagement, Legal, Human Resources, and Regulatory in support of a “high-touch” customer philosophy.
Responsibilities and Duties
Qualifications and Skills
This role is based in our corporate office in Boston, Massachusetts.
More about Rhythm
We are a dynamic and growing global team spanning more than a dozen countries. At Rhythm we are dedicated to transforming the lives of patients living with rare neuroendocrine diseases by rapidly advancing care and precision medicines that address the root cause. Our team is passionate about expanding access to reach more patients and developing novel therapies for other rare neuroendocrine diseases, including congenital hyperinsulinism.
At Rhythm our core values are:
Rhythm is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service, or any other class protected by state or federal law.
Headquartered in Boston, Rhythm is proud to have been named one of the Top Places to Work in Massachusetts.
Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.
Opportunity Overview
Reporting to the Vice President of Business Operations, the Head of Training is responsible for developing all training programs and delivering operational support to the customer facing roles. This will include disease state, product/therapeutic landscape knowledge, compliance (OIG), and other commercialization processes and systems. The incumbent will need to collaborate across Medical, Marketing, Sales, Managed-Access, Patient Engagement, Legal, Human Resources, and Regulatory in support of a “high-touch” customer philosophy.
Responsibilities and Duties
- Provide people management, leadership, growth and development to members of the North America Training Team. Work with team to ensure that training initiatives align to North America goals and are instrumental in the region’s success.
- Lead and develop training initiatives for customer facing teams such disease state awareness, product messaging, and launch readiness to ensure consistency.
- Establish goals and learning objectives to design appropriate and effective curriculum, leveraging principles of adult learning, and incorporate required regulatory and legal compliance requirements
- Lead the development of product/non-product training modules
- Collaborate with Subject Matter Experts (SMEs) to create the appropriate learning content for the respective customer facing role
- Liaise with home office/field management about the development and delivery of training material
- Lead and coordinate new hire orientation and training programs for Customer Facing Teams
- Develop capability assessments of commercialization efforts, and design training and development programs to address gaps and needs
- Measure effectiveness of training efforts and field customer perceptions and benchmark against competition / external organizations
- Identify, evaluate and manage vendors to support training and operational needs
- Document and maintain proper records of training initiatives
- Collaborates with the administration of the Legal, Medical & Regulatory (LMR) process to identify the training requirements and the delivery of material for use
- Co-lead the development of the Learning Management System (LMS) with Compliance and Human Resources
- Manage the annual training budget and conduct budget forecasting
Qualifications and Skills
- Bachelor’s degree; advanced degree preferred
- 10+ years’ experience in a training position
- 5+ years’ experience in pharma; small biopharma/rare orphan environment is a plus
- Prior field experience is preferred
- 3+ years’ experience as a people leader
- Strong interpersonal, presentation, and facilitation skills required
- Demonstrated success in managing numerous projects simultaneously in a high growth environment
- Highly flexible and agile. Able to work with ambiguity and exhibit a high level of creativity, curiosity, influencing and collaboration to implement incremental gains that positively impact the learning of the field organization
- Ability to challenge the thinking of an experienced customer facing team
- Requires 20 - 30% travel
This role is based in our corporate office in Boston, Massachusetts.
More about Rhythm
We are a dynamic and growing global team spanning more than a dozen countries. At Rhythm we are dedicated to transforming the lives of patients living with rare neuroendocrine diseases by rapidly advancing care and precision medicines that address the root cause. Our team is passionate about expanding access to reach more patients and developing novel therapies for other rare neuroendocrine diseases, including congenital hyperinsulinism.
At Rhythm our core values are:
- We are committed to advancing scientific understanding to improve patients’ lives
- We are inspired to tackle tough challenges and have the courage to ask bold questions
- We are eager to learn and adapt
- We believe collaboration and ownership are foundational for our success
- We value the unique contribution each individual brings to furthering our mission
Rhythm is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service, or any other class protected by state or federal law.
Headquartered in Boston, Rhythm is proud to have been named one of the Top Places to Work in Massachusetts.
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