Associate Director, Field Operations and Effectiveness

Boston, MA
Full Time
Business Operations
Experienced
Company Overview
Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.

Opportunity Overview
Reporting to the Head of Business Insights and Analytics, the Associate Director of Field Operations and Effectiveness is responsible for leading and optimizing the operational infrastructure that supports field-based functions in North America including Sales, Medical, Area Development and Patient Services.  This role encompasses a broad spectrum of support for all field-based teams to ensure alignment, scalability, and efficiency. The incumbent ensures effective execution of processes, tools, and systems while delivering measurable outcomes aligned with corporate objectives. The role requires collaboration with cross-functional teams, including sales, medical, patient services, marketing, finance, HR, compliance, and IT to drive business success.

Responsibilities and Duties
Field Operations Strategy
  • Develop and execute a comprehensive field operations strategy aligned with Rhythm’s business objectives, encompassing Sales, Medical, Area Development and Patient Services field-based teams.
  • Identify areas for process improvement, scalability and efficiency across all field-based teams
  • Serve as a strategic partner to North America leadership to ensure field operations are aligned with regional and corporate goals and priorities.
Incentive Compensation (IC) Plan Design and Management
  • Develop, implement and manage IC plans for all applicable field-based roles, ensuring alignment with corporate goals and strategic goals
  • Collaborate with leadership for applicable field-based roles to define performance metrics and IC structures tailored to each function’s objectives
  • Ensure IC plans are compliant with applicable regulations, competitive with industry benchmarks and adaptable to changing market dynamics
  • Present and secure approval of IC plans from the Incentive Compensation Committee
  • Clearly communicate IC plans clearly to eligible field teams, ensuring transparency and understanding of goals, targets and payout calculations
  • Partner with HR and Incentive Compensation Committee to ensure IC payouts are accurate and timely
Data Analytics and Reporting
  • Oversee the collection, analysis and interpretation of data across all field teams to provide actionable insights and performance metrics
  • Develop and maintain dashboards, KPIs and performance metrics for Sales, Medical, Area Development and Patient Services field-based teams
  • Provide regular updates to North American leadership field team performance and progress toward business objectives
Territory Alignments, Targeting and Lead Generation
  • Lead field team sizing and territory alignment analyses, including updates to address short- and long-term needs (i.e. vacant territory coverage, expansion or boundary adjustments)
  • Drive the overall field targeting strategy and enable periodic target selection process across all field functions
  • Collaborate with a cross-functional colleagues from Sales, Medical, Marketing and Analytics to manage lead generation programs, deliver high-quality leads and measure their performance against established benchmarks
CRM and Field Technology
  • Act as a key member of cross-functional committees responsible for managing CRM systems and field technologies across all field-based teams.
  • Partner with IT to translate the needs of Sales, Medical, Area Development and Patient Services field-based teams into system requirements and updates
  • Oversee training and adoption of CRM tools to ensure effective use by all field functions
Field Effectiveness Enablement
  • Work closely with field leadership to identify operational challenges and implement solutions to improve efficiency and effectiveness.
  • Provide training and resources to enhance field team productivity, collaboration, and alignment with corporate goals.
  • Monitor field team engagement and satisfaction with operational tools and processes, addressing feedback as necessary
  • Serve as a key member of existing cross-functional committees tasked with managing and address CRM and technology needs for the field teams.

Qualifications and Skills
  • Bachelor’s degree, advanced degree preferred
  • 8+ years of relevant experience in pharmaceutical industry with majority of experience in orphan drug/rare disease markets
  • Significant experience in Sales Operations including incentive compensation, targeting, territory sizing and alignments and CRM
  • Hands on experience with territory mapping software tools and expertise with different types of pharmaceutical datasets
  • Experience conducting statistical analysis and using Business Intelligence tools (i.e. PowerBI) for dashboard development
  • Thorough understanding of specialty pharmacy and orphan drug payor coverage challenges
  • US and Canada experience and demonstrated ability to effectively work across cultures highly preferred
  • Understanding of compliance, privacy, and legal processes/requirements when purchasing, ingesting, and using data
  • Demonstrated success in managing numerous projects simultaneously
  • Strong analytical skills with attention to details
  • Ability to communicate effectively, be highly collaborative and influence across all levels and functions in the organization

This role is based out of our corporate office in Boston, Massachusetts. Rhythm operates in a hybrid-work model. Candidates applying must be willing and able to be in the Boston office in coordination with their department and business needs. This role may involve some travel.

More about Rhythm
We are a dynamic and growing global team spanning more than a dozen countries. At Rhythm we are dedicated to transforming the lives of patients living with rare neuroendocrine diseases by rapidly advancing care and precision medicines that address the root cause.  Our team is passionate about expanding access to reach more patients and developing novel therapies for other rare neuroendocrine diseases, including congenital hyperinsulinism.

At Rhythm our core values are:
  • We are committed to advancing scientific understanding to improve patients’ lives
  • We are inspired to tackle tough challenges and have the courage to ask bold questions
  • We are eager to learn and adapt
  • We believe collaboration and ownership are foundational for our success
  • We value the unique contribution each individual brings to furthering our mission

Rhythm is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service, or any other class protected by state or federal law.
Headquartered in Boston, Rhythm is proud to have been named one of the Top Places to Work in Massachusetts.
 
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