Manager, Operations, Patient Services and Distribution

Boston, MA
Full Time
Patient Services
Mid Level
Company Overview
Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.

Opportunity Overview
The Manager Operations, Patient Services and Distribution will play a key role in the execution of Rhythm’s patient services support strategy by managing day-to-day operations, with a focus on implementation of process and system improvements. The individual will provide direct support to our in-house patient services team, ensuring the efficient use of systems and processes to achieve operational goals. The position reports to the Director of Operations, Patient Services and Distribution.

Responsibilities and Duties
  • Gather Patient Services team feedback and leverage data to identify and implement improvements in efficiency, service quality, and patient outcomes
  • Partner cross-functionally with Patient Services, Pharmacy, Commercial IT, and other internal teams to develop and implement process enhancements
  • Act as a resource for the team, providing issue resolution, training, and ongoing support
  • Lead or co-lead system enhancements from conception through testing, training, deployment, and quality assurance
  • Troubleshoot ad hoc system issues, escalating and working with IT for resolution
  • Lead and/or participate in advisory teams to gather feedback and complete testing of new system enhancements
  • Monitor KPIs and other operational metrics, providing regular reports and identifying trends to patient services leadership
  • Identify exceptions to standard processes and work with partners to resolve issues efficiently
  • Support the creation and implementation of SOPs related to systems and process within patient services

Qualifications and Skills
  • Bachelor’s degree preferred.
  • 5+ years combination of operations, patient services or related field within biopharma experience supporting patients; rare disease experience strongly preferred
  • Experience with system implementation, vendor management and process improvement methodologies, specific to sales force platform
  • 2 years’ experience managing projects preferred
  • Strong analytic, problem solving, organizational and communication skills
  • Ability to work both independently and collaboratively with a diverse team
  • High sense of curiosity with the ability to solicit and apply feedback in support of continuous improvement efforts
  • Results-driven mindset with a strong commitment to deliver on time and effectively manage follow-up items
  • Ability to travel in the U.S. (up to about 15% travel)
This role is based out of our corporate office in Boston, Massachusetts. Rhythm operates in a hybrid-work model. Candidates applying must be willing and able to be in the Boston office in coordination with their department and business needs. This role may involve some travel.

The expected salary range for this position is $110,000 - $165,000. Actual pay will be determined based on experience, level, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance. This role may be eligible for benefits and other compensation such as restricted stock units.

More about Rhythm
We are a dynamic and growing global team spanning more than a dozen countries. At Rhythm we are dedicated to transforming the lives of patients living with rare neuroendocrine diseases by rapidly advancing care and precision medicines that address the root cause.  Our team is passionate about expanding access to reach more patients and developing novel therapies for other rare neuroendocrine diseases, including congenital hyperinsulinism.

At Rhythm our core values are:
  • We are committed to advancing scientific understanding to improve patients’ lives
  • We are inspired to tackle tough challenges and have the courage to ask bold questions
  • We are eager to learn and adapt
  • We believe collaboration and ownership are foundational for our success
  • We value the unique contribution each individual brings to furthering our mission

Rhythm is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service, or any other class protected by state or federal law.

Headquartered in Boston, Rhythm is proud to have been named one of the Top Places to Work in Massachusetts.
 
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