US Patient Services Director - East

Boston, MA
Full Time
Patient Services
Senior Manager/Supervisor
Company Overview
Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.

Opportunity Overview
US Patient Services Director East will be responsible for leading the Patient Education Managers (PEMs) within Rhythm’s Patient Support Organization. Working closely with cross functional partners to drive strategic planning and execution of treatment access, patient education and care coordination supporting individuals and families living with rare neuroendocrine diseases. This position will report to the VP, U.S Patient Services and Distribution.

Responsibilities and Duties
  • Lead individual and regional team performance to ensure delivery on key objectives established annually
  • Foster a collaborative and accountable culture, through provision of ongoing coaching and development to continuously improve skills and execution
  • Accountable for identifying regional trends and driving the development and implementation of short and long-term tactics and strategies​​​​​​​
  • Develop and ensure implementation of effective business plans. Execute a compliant, tailored strategy by applying business analytics and marketplace knowledge
  • Collaborate with cross functional stakeholders such as Marketing, Business Operations, Training, Market Access, Sales and Medical to understand the needs and priorities of the Rhythm organization
  • Provide strategic customer insights to the commercial team to help develop solutions for physicians and patients
  • Identify and lead process improvement projects to advance service offerings and deliver optimal customer experience
  • Ensure completion of all corporate and administrative responsibilities with high levels of efficiency, including Healthcare Compliance training, expense reports and other assignments by established deadlines

Qualifications and Skills
  • Bachelor’s degree required, nursing, social work or clinical background preferred 
  • 10+ years’ experience working within Patient Support Function in Rare Diseases
  • 2+ years of people management preferred
  • Knowledge of US Reimbursement Process
  • Prior product launch experience preferred
  • Strong leadership skills in managing and inspiring high performing field teams
  • Proven track record of executing strategic and tactical plans that have delivered strong commercial results
  • Self-motivated, highly energetic individual with the ability to adapt and thrive in a fast-paced and dynamic environment
  • Strong organizational and operational skills, with attention to detail and sound business judgment
  • Travel Required (up to 25%)

This role will be field based. Candidates applying must have easy access to transportation and airports.

More about Rhythm
We are a dynamic and growing global team spanning more than a dozen countries. At Rhythm we are dedicated to transforming the lives of patients living with rare neuroendocrine diseases by rapidly advancing care and precision medicines that address the root cause.  Our team is passionate about expanding access to reach more patients and developing novel therapies for other rare neuroendocrine diseases, including congenital hyperinsulinism.

At Rhythm our core values are:
  • We are committed to advancing scientific understanding to improve patients’ lives
  • We are inspired to tackle tough challenges and have the courage to ask bold questions
  • We are eager to learn and adapt
  • We believe collaboration and ownership are foundational for our success
  • We value the unique contribution each individual brings to furthering our mission

Rhythm is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service, or any other class protected by state or federal law.

Headquartered in Boston, Rhythm is proud to have been named one of the Top Places to Work in Massachusetts.
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