Patient Education Manager - Southern California

Los Angeles, CA
Full Time
Patient Services
Senior Manager/Supervisor
Company Overview
Rhythm is a global, commercial-stage biopharmaceutical company committed to transforming the lives of patients and their families living with rare neuroendocrine diseases. We develop medicines for previously untreatable or undertreated diseases and provide meaningful support for healthcare providers and patients and their families. We recognize the courage it takes for patients and their caregivers to begin their journey of advocacy to find the answers they need. Their courage inspires us to challenge convention, ask bold questions and seek answers for them. Every day, we strive for excellence through our willingness to adapt, learn, and our tenacity to overcome barriers, together.

Opportunity Overview
The Patient Education Manager is a field-based member of the commercial team. In this role, you will be responsible for supporting the patient-centric business model, responding to the needs of patients and caregivers through engagement, education, care coordination and resolution of treatment access related barriers. You will establish strong relationships with people living with rare neuroendocrine diseases and their caregivers, serving as an integral resource throughout their journey. Further, you will provide support and connect patients and health care providers to resources that may be helpful to them in optimizing patient care, while working collaboratively within a team environment.  The ideal candidate will be bilingual in English and Spanish with the ability to communicate effectively with both English and Spanish-speaking patients. This role reports into US Patient Services Director, West.

Your territory will cover primarily Southern California and Southern Nevada.  The territory may change as our business needs evolve. 

Responsibilities and Duties
  • Deliver in-depth disease state and product education to inform and empower patients/caregivers as they navigate treatment access
  • Identify and resolve patient specific barriers and develop action plans for resolution to allow patients/caregivers to manage their disease and treatment as recommended by their healthcare provider
  • Responsible for delivery of education programs (in person and virtual) including injection education training to patients and families
  • Provide care coordination for patients/caregivers working as a liaison with the Field Access Manager and Territory Manager/ Sales and our specialty pharmacy to help facilitate the reimbursement and fulfillment process
  • Effectively collaborate with cross functional partners on complex patient and customer issues
  • Respond to all customer inquiries, provide appropriate education and support and triage to available resources
  • Maintain comprehensive understanding of regional trends (payor and customer)
  • Meet documentation requirements to facilitate tracking of critical metrics
  • Ensure full compliance with all corporate and industry policies and legal and regulatory requirements for all regional commercial activities 

Qualifications and Skills
  • Bachelor’s degree required, nursing, social work, dietitian, or clinical background required
  • Bilingual in both English and Spanish preferred
  • 6+ years of related experience, including supporting patients within Rare Disease
  • Knowledge of insurance and payor landscape and US reimbursement process
  • Prior product launch experience preferred
  • Ability to work quickly and flexibly with resource constraints, exhibiting a results-drive mindset
  • Ability to work both independently and collaboratively with a diverse team
  • Ability to travel in the U.S. (up to 50% travel)

This role is field-based. Candidates applying must be willing and able to travel frequently and have easy access to transportation and airports.

More about Rhythm
We are a dynamic and growing global team spanning more than a dozen countries. At Rhythm we are dedicated to transforming the lives of patients living with rare neuroendocrine diseases by rapidly advancing care and precision medicines that address the root cause.  Our team is passionate about expanding access to reach more patients and developing novel therapies for other rare neuroendocrine diseases, including congenital hyperinsulinism.

At Rhythm our core values are:
  • We are committed to advancing scientific understanding to improve patients’ lives
  • We are inspired to tackle tough challenges and have the courage to ask bold questions
  • We are eager to learn and adapt
  • We believe collaboration and ownership are foundational for our success
  • We value the unique contribution each individual brings to furthering our mission

Rhythm is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service, or any other class protected by state or federal law.

Headquartered in Boston, Rhythm is proud to have been named one of the Top Places to Work in Massachusetts.
 
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